IOMeeting Overview
A: Compared with face-to-face meeting, online meeting has the following advantages:
1. Travel less - save money and time;
2. Freedom to conduct a meeting from anywhere - Miss a meeting because of traffic? With online meeting, you can conduct a meeting from your home, hotel room or even airport;
3. Better communication within your organization - Your employees can easily conduct meetings with peers in other groups at different location, partners and customers.
1. Travel less - save money and time;
2. Freedom to conduct a meeting from anywhere - Miss a meeting because of traffic? With online meeting, you can conduct a meeting from your home, hotel room or even airport;
3. Better communication within your organization - Your employees can easily conduct meetings with peers in other groups at different location, partners and customers.
A: Compared with traditional video conference, online meeting has the following advantages:
1. Cost - IOMeeting service costs less than 10% of traditional video conference;
2. Freedom to conduct a meeting from anywhere - With traditional video conference, you still need to go to the particular room to conduct meeting;
3. Data sharing - Besides video and audio, with online meeting, you can share data: documents, live application, etc.
1. Cost - IOMeeting service costs less than 10% of traditional video conference;
2. Freedom to conduct a meeting from anywhere - With traditional video conference, you still need to go to the particular room to conduct meeting;
3. Data sharing - Besides video and audio, with online meeting, you can share data: documents, live application, etc.
A: Teleconference only covers audio communication, online meeting also covers data, which includes documents, live application, etc. In fact, online meeting is a perfect match to teleconference: use telephone for audio, and at the same time, use computer to share data. IOMeeting provides teleconference integration.
A: When scheduling a meeting, you can create a meeting password. Without meeting password, no one can join your meeting. If not in your meeting, no one can gain access to your meeting files or intercept your messages. See 'How secure is IOMeeting?' above. In addition, as a host, you can also expel any attendee or lock the meeting so that no one can join the meeting even with password.
A: IOMeeting supports Windows (XP, Vista, Windows 7, including 64-bit versions) with IE6+, Firefox and Chrome; Macintosh (10.4+) with Safari, Firefox and Chrome; Linux with Firefox and Chrome; iOS with Safari; Android with WebKit, Windows Mobile with IE Mobile 6+.
A: Yes. Mac and Linux users can host and join a meeting. Being a pure HTML solution, IOMeeting on Mac or Linux has the same look-and-feel as on Windows. IOMeeting supports video, audio, document share, desktop share and much more on Mac and Linux.
A: Yes, IOMeeting supports iOS (both iPhone and iPad) and Android (both phone and tablet). Users can host or join meetings on these devices. There are two ways to use IOMeeting on these device: use built-in browser or install an app. Compared with the installed version, the browser version has some limitations. On Android, the browser version can view other's video and hear other's audio, but cannot use own video camera or microphone; On iOS, the browser version doesn't support audio and video at all. On the other hand, the installed version on both iOS and Android supports two-way audio and video.
A: 1GHz CPU, 512MB memory, 512Kbps network. If system resources are limited, it is better to stop running other applications and close other web pages before running IOMeeting.
A: No, it is not necessary to have any office software installed to use IOMeeting. IOMeeting uses sever based technology to convert document so that the document can be displayed in browser.
A: We support up to 8000 participants in a meeting.
A: The best definition of “Web 2.0” is probably at Wikipedia. IOMeeting uses a Web 2.0 technology called 'Ajax', which enables an HTML page behaves like a desktop application. Compared with desktop application, Ajax application is much less invasive to your system. It doesn't require installation or maintenance. Existing Ajax products include: Google Maps, Yahoo Mail, Google Docs, and many more. IOMeeting is the world's first Ajax meeting product, and we are very proud of it!
Administration Services (managing site, hosts and meetings)
A: When you sign up, we create a site just for your company. The site URL is in the format of https://abc.iomeeting.com. You can use this site URL to login as admin/host, or join a meeting.
A: Admin - The admin is the person who manages your company's site at IOMeeting, for example, https://abc.iomeeting.com. Admin can change company name, set default display language and time zone, pay to extend subscription, etc. Admin can create, edit and delete hosts. Admin has own login page. There is only one admin account for a site.
Host - A host of a site is created by the admin of the site. Host can login, schedule and start meetings.
Host - A host of a site is created by the admin of the site. Host can login, schedule and start meetings.
A: Go to your own site, for example https://abc.iomeeting.com. Then click on 'Admin Login' on the upper right corner.
A: Go to your own site, for example https://abc.iomeeting.com.
A: Only a host can schedule a meeting. The steps are:
1. Login to your site as host;
2. Click on 'Schedule A Meeting' on the upper right corner;3. Fill in meeting information and click on OK.
1. Login to your site as host;
2. Click on 'Schedule A Meeting' on the upper right corner;3. Fill in meeting information and click on OK.
A: Only the host of the meeting can start the meeting.
1. Login as a host at your site;
2. find the meeting in the meeting list, and click on “Start”.
1. Login as a host at your site;
2. find the meeting in the meeting list, and click on “Start”.
A: There are 4 methods to join a meeting.
Method #1
1. From www.iomeeting.com, and click “Join Meeting”;
2. Type in Meeting ID, and click on “OK”.
3. On the next page, type in meeting password, your name and email, then click on “Join Meeting”.
Method #2
1. Go to your own site, https://abc.iomeeting.com;
2. Type in Meeting ID, and click on “OK”.
3. On the next page, type in meeting password, your name and email, then click on “Join Meeting”.
Method #3
1. In a browser, enter the meeting URL that the meetings host sent you.
2. At the page, type in meeting Password, your name and email, then click on “Join Meeting”.
Method #4
1. If you are a host, you can login first.
2. Find the meeting in the meeting list and click on “Join” button.
Method #1
1. From www.iomeeting.com, and click “Join Meeting”;
2. Type in Meeting ID, and click on “OK”.
3. On the next page, type in meeting password, your name and email, then click on “Join Meeting”.
Method #2
1. Go to your own site, https://abc.iomeeting.com;
2. Type in Meeting ID, and click on “OK”.
3. On the next page, type in meeting password, your name and email, then click on “Join Meeting”.
Method #3
1. In a browser, enter the meeting URL that the meetings host sent you.
2. At the page, type in meeting Password, your name and email, then click on “Join Meeting”.
Method #4
1. If you are a host, you can login first.
2. Find the meeting in the meeting list and click on “Join” button.
A: No, people don't need to have an IOMeeting account to join your meeting. They can join by meeting ID or using meeting URL.
A: Only the host of the meeting can edit the meeting.
1. Login to your site as host;
2. Find the meeting from the meeting list, and click on “Edit”.
3. Modify the meeting information, and submit.
1. Login to your site as host;
2. Find the meeting from the meeting list, and click on “Edit”.
3. Modify the meeting information, and submit.
A: Only the host of the meeting can cancel the meeting.
1. Login to your site as host;
2. Find the meeting from the meeting list, and click on “Cancel”.
1. Login to your site as host;
2. Find the meeting from the meeting list, and click on “Cancel”.
A: Only the host of the meeting can check the detailed information of a previous meeting. After you login,
1. Find the meeting from the meeting list, and click on “Info”.
2. Click on “Show Meeting Participants” to see the information of the meeting participants, including join/leave time.
1. Find the meeting from the meeting list, and click on “Info”.
2. Click on “Show Meeting Participants” to see the information of the meeting participants, including join/leave time.
A: There is no limit on how many meetings you can schedule. But you can only host one meeting at any time.
A: A host can choose to login to a site automatically when they return to the site, without entering username and password. Just check “Keep me signed in” on the login page.
Meeting Services (in meeting)
A: Host - The host is the person who schedules and starts a meeting. During a meeting, host can assign anyone else as host or presenter, expel attendee and end a meeting. There is only one host in a meeting at any time.
Presenter - The presenter controls the current meeting. Only the presenter can share a document, transfer files, share desktop, etc. At the start of a meeting, the host is also the presenter. Presenter can assign someone else as presenter. There is only one presenter in a meeting at any time.
Attendee - Attendee is any participant in a meeting who is not a host or a presenter.
Participant - Participant is anyone in a meeting, including host, presenter and attendee.
Note Taker - A note taker is a participant who takes note and can publish so that everyone can save the notes. Host and the note taker can assign someone else as the note taker. When host starts note taking, the host is the note taker. There is only one note taker in a meeting at any time.
Presenter - The presenter controls the current meeting. Only the presenter can share a document, transfer files, share desktop, etc. At the start of a meeting, the host is also the presenter. Presenter can assign someone else as presenter. There is only one presenter in a meeting at any time.
Attendee - Attendee is any participant in a meeting who is not a host or a presenter.
Participant - Participant is anyone in a meeting, including host, presenter and attendee.
Note Taker - A note taker is a participant who takes note and can publish so that everyone can save the notes. Host and the note taker can assign someone else as the note taker. When host starts note taking, the host is the note taker. There is only one note taker in a meeting at any time.
A: IOMeeting supports English, Japanese and Chinese.
1. When scheduling a meeting, the host can select the meeting language.
2. In a meeting, meeting participant can change the language by using the “Language” menu at the top right corner.
1. When scheduling a meeting, the host can select the meeting language.
2. In a meeting, meeting participant can change the language by using the “Language” menu at the top right corner.
A: Only a presenter can share a document with all participants.
1. Presenter selects “Document Share” from the “Action” menu.
2. On the dialog, click on the top left button to select a document from your PC.
3. Then on the dialog, click on the top right button, and then wait for the document being uploaded and converted.
1. Presenter selects “Document Share” from the “Action” menu.
2. On the dialog, click on the top left button to select a document from your PC.
3. Then on the dialog, click on the top right button, and then wait for the document being uploaded and converted.
A: The uploaded file is converted into HTML format. For security, if you upload a file during a meeting, the file is removed immediately after it is uploaded. The converted HTML are stored in server memory only. Once the meeting is ended, the documents are also removed from memory.
A: Yes. You can use 'My Files' and 'Site Files' functions. Host, after login, can use 'My Files' to upload files to server and convert them to HTML format; Or site admin, after login, can use 'Site Files' to upload files to server. Then during a meeting, the presenter can use the files in 'My Files' and 'Site Files' to share or transfer. 'My Files' and 'Site Files' are stored on server hard drive. For more security, you can also upload a document in meeting before others join the meeting.
A: Yes. Presenters can use 'File Transfer' to deliver any documents to all participants.
A: For Document Share, it is 20MB for a single file. For File Transfer, it is 20MB for all files (up to 5 files at a time).
A: Only presenter can change to a page. Presenter can click the arrow buttons at the top of each document tab or use the drop-down list to jump to a specific page. Presenter can also select “all”, and then click on a specific page.
A: All participants have access to the zoom controls. Click the button at the top of each document tab.
Auto fit. If ON, document will fit to the window automatically.
Zoom In document.
Zoom Out document.
Fit Width. Document will fit the current window width.
Fit Height. Document will fit the current window height.
Fit Window. Document will fit the current window.
Original Size. Document will display with its original size.
Auto fit. If ON, document will fit to the window automatically.Zoom In document.Zoom Out document.Fit Width. Document will fit the current window width.Fit Height. Document will fit the current window height.Fit Window. Document will fit the current window.Original Size. Document will display with its original size.
A: Only the presenter can turn on the laser pointer.
Toggle button. If ON, all participant will see a blinking dot following presenter’s mouse.
Toggle button. If ON, all participant will see a blinking dot following presenter’s mouse.
A: When the presenter uses the laser pointer, the attendees see the mouse tracking of the presenter.
A: When viewing a document, the presenter can always annotate. And presenter can allow others to annotate.
Marker tool, for drawing lines.
Text tool, for typing text.
color tool, for changing color.
Erase tool, for erasing all annotations on the page. Only presenter has this control.
Annotation Lock, click to unlock annotation so that all participants can annotate. Only presenter has this control.
Marker tool, for drawing lines.Text tool, for typing text.color tool, for changing color.Erase tool, for erasing all annotations on the page. Only presenter has this control.Annotation Lock, click to unlock annotation so that all participants can annotate. Only presenter has this control.
A: The function that allows all to annotate can be locked by the presenter - so no one else can make any annotations.
A: Only the presenter can transfer files to other participants.
1. Presenter selects “File Transfer” from the “Action” menu.
2. Click the top left button on the pop window to select files. You can select up to 5 files.
3. Select the files which you want to send.
4. Click on the top right button, and then wait for the files being uploaded and downloaded by other participants.
5. At the recipient side, click the download button to download each file.
1. Presenter selects “File Transfer” from the “Action” menu.
2. Click the top left button on the pop window to select files. You can select up to 5 files.
3. Select the files which you want to send.
4. Click on the top right button, and then wait for the files being uploaded and downloaded by other participants.
5. At the recipient side, click the download button to download each file.
A: The presenter can request any participant to share desktop. Right click on any participant and select 'Request to Share Desktop'. The participant can allow or deny presenter's request.
A: During desktop sharing, both the presenter and the desktop owner (can be the same person) can assign any participant to be the current desktop controller by using the right-click menu. The desktop controller can use mouse and keyboard to remotely control the shared desktop.
A: Yes. Not only Mac and Linux participants can share desktop, but other meeting participants can also remotely control the shared desktop. Java is required on Mac and Linux.
A: Yes, presenter can share only 1 or more applications with other participants.
1. Select 'Application Share' from the 'Action' menu.
2. If you don’t have Java installed, then you need to run a small downloaded program.
1. Select 'Application Share' from the 'Action' menu.
2. If you don’t have Java installed, then you need to run a small downloaded program.
A: Any participant can chat with all other participants publicly or with a participant privately Late join participant can see the public chat history.
1. Type text in the chat panel on the bottom left of a meeting.
2. Select the participant that you want to chat with, and click on “Send” or use keyboard shortcut Ctrl+Enter to send.
1. Type text in the chat panel on the bottom left of a meeting.
2. Select the participant that you want to chat with, and click on “Send” or use keyboard shortcut Ctrl+Enter to send.
A: Once the number of participants reaches the limit, no one can join the meeting anymore.
A: If some participant loses network connection, after one minute, his (or her) name is removed from everyone's participant list. There are several ways for him to rejoin the meeting:
Do nothing: If his network connection resumes and his browser is still open, he rejoins the meeting automatically;
Refresh the browser: If for some reason, he does not automatically rejoin the meeting, he can try refreshing the browser (keyboard shortcut is usually F5) to rejoin the meeting;
Rejoin: He can go to another computer with good network connection, and use MeetingID or MeetingURL to join the meeting again.
Do nothing: If his network connection resumes and his browser is still open, he rejoins the meeting automatically;
Refresh the browser: If for some reason, he does not automatically rejoin the meeting, he can try refreshing the browser (keyboard shortcut is usually F5) to rejoin the meeting;
Rejoin: He can go to another computer with good network connection, and use MeetingID or MeetingURL to join the meeting again.
A: Sometimes, due to network, browser or software problem, the meeting interface may pop up a warning dialog, or show incorrect layout. The best solution is to refresh the page (most browser shortcut key is F5). IOMeeting interface is just a web page. And like other web pages, refreshing the page can solve many issues.
A: IOMeeting uses the browser to conduct meeting. If you go back to a history page, go to another URL or close the browser, you will be disconnected from the meeting. Everyone will see your name removed from the participant list after one minute. A warning dialog is shown to remind you not to do that. If you just want to leave the meeting or end the meeting, you should use the Meeting menu; If you really want to refresh the page, you can click OK.
Features in both Administration and Meeting Services
A: When you schedule a meeting, system generates a meeting ID that is unique on the server. You can tell participants to join your meeting by using meeting ID. See FAQ “How do I join a meeting?”.
A: When you schedule a meeting, system generates a Join Meeting by ID URL: https://abc.iomeeting.com/jm.do?meetingID=123456, where 123456 is the meeting ID. You can tell participants to join your meeting by entering this URL in a browser;Join Meeting by Host URL is based on host email address: https://abc.iomeeting.com/jm.do?hostEmail=test@abc.com, where test@abc.com is host email address. Using this URL, participants can join any meeting that is currently hosted by the host;Start New Meeting URL allows host to quickly start a new meeting: https://abc.iomeeting.com/snm.do?hostEmail=test@abc.com&hostPass=pass, where test@abc.com is the host email address, and pass is the host's password;Start Scheduled Meeting URL allows host to quickly start a previously scheduled meeting: https://abc.iomeeting.com/ssm.do?meetingID=123456&hostPass=pass, where 123456 is the meeting ID, and pass is the host's password.
A: After you schedule a meeting, to send an email invitation to participants, you can click on “Invite” button next to the meeting. The email contains meeting time, meeting topic, meeting password, meeting ID, meeting URL, your name and email address. You can edit the message before sending it. During a meeting, as a host, you can also send similar email invitation by using menu Meeting->Invite By Email.
A: My photo is displayed on the participant list in a meeting so that meeting participants can know you better. There are two ways to set it. First, you login to your site as a host, in “My Settings->My Photo”, you can upload your photo. Second, during a meeting, you can select menu “Participant->Manage Self Image” to upload your photo. If you join a meeting using your host account, the photo you uploaded during the meeting will be saved in your account.
Audio & Video
A: IOMeeting was designed to work with various audio solutions:
Flash Audio: if all participants have Flash installed and have microphone and speaker, you can use IOMeeting built-in Flash audio for free. Flash, an international standard, supports most microphones, video cameras, video capture cards and other audio and video devices. Host can start Flash Audio from the main menu;
Teleconference: when scheduling a meeting, enter your teleconference instructions (including bridge number, conference ID, conference passcode, etc.) in the “Agenda” section. When participants joins the meeting, they can find the teleconference instruction in “Meeting Information” tab;
Flash Audio: if all participants have Flash installed and have microphone and speaker, you can use IOMeeting built-in Flash audio for free. Flash, an international standard, supports most microphones, video cameras, video capture cards and other audio and video devices. Host can start Flash Audio from the main menu;
Teleconference: when scheduling a meeting, enter your teleconference instructions (including bridge number, conference ID, conference passcode, etc.) in the “Agenda” section. When participants joins the meeting, they can find the teleconference instruction in “Meeting Information” tab;
A: IOMeeting supports unlimited number of microphones.
A: When Flash starts, by default, each participant is muted. If a participant wants to talk, he (or she) needs to unmute himself (or herself). The host or the presenter can also unmute him (or her). Similarly, a participant can mute himself (or herself). The host or the presenter can also mute any participant.
A: Flash 11.1+ supports echo canceling.
Recording Volume (gain): if recording volume is too low, then people cannot hear you; but if recording volume is too high, it can causes echo. Each participant can use right-click menu to adjust own recording volume on Microphone Configuration dialog. Host can remotely adjust any participant's recording volume;
Headphone：with headphone, voice from speaker won't get into microphone;
Only One Allowed to Talk: if at any time, only one person is allowed to talk in a meeting, there is no echo;
Unidirectional Microphone: if you must use an open microphone, choose unidirectional microphone. A unidirectional microphone only picks up sounds from one direction;
Hardware Echo Canceling Device: you can also use a speaker phone with echo cancelling hardware chip in it.
Recording Volume (gain): if recording volume is too low, then people cannot hear you; but if recording volume is too high, it can causes echo. Each participant can use right-click menu to adjust own recording volume on Microphone Configuration dialog. Host can remotely adjust any participant's recording volume;
Headphone：with headphone, voice from speaker won't get into microphone;
Only One Allowed to Talk: if at any time, only one person is allowed to talk in a meeting, there is no echo;
Unidirectional Microphone: if you must use an open microphone, choose unidirectional microphone. A unidirectional microphone only picks up sounds from one direction;
Hardware Echo Canceling Device: you can also use a speaker phone with echo cancelling hardware chip in it.
A: The Flash dialog is to get your mission to capture your audio and video. IOMeeting uses our own Flash server. Only meeting participants can receive your audio or video. It is very secure. To participate the audio conference, you need to click on the “Accept” button.
A: Yes. You can still hear others talking, though you cannot be heard.
A: IOMeeting gives audio traffic the highest priority when using the network. But still due to network congestion or the bandwidth at your location, the voice quality sometimes can be bad. If this happens, you can try to reduce the network traffic by turning off video and/or desktop sharing.
A: IOMeeting supports video by using Flash. IOMeeting supports 3 video modes: 3 video windows, 1+6 video windows and 6x5 video wall. Each participant can see up to 30 live video. On-premises customers can specify special video layout and sizes.
A: Only the meeting host can pick which video source to watch. Every participant sees what the host sees. To change video source, host can use the combo box under each video display.
A: Yes. You can still see other's video.
A: Flash is an international software. It has certain requirements for the video camera's driver. Some video cameras in the market are targeted to certain software. Their drivers do not completely meet standard. We suggest to use video cameras with international brand.
A: Yes. Since IOMeeting's client runs on Windows, it can use many video and audio capture cards that support Windows. You can use high-end CCD video camera, microphone systems with several wireless microphones, high resolution video monitor and video projectors, surround sound speaker system.
WebDV
A: WebDV, developed by IOMeeting, is a web browser with recording capability. WebDV embeds Internet Explorer (IE) from Microsoft, therefore supports web pages that are supported by IE. WebDV can record everything in the browser: text, pictures, multiple audio streams and multiple video streams. The recorded file is saved in MPEG4 format, it can be play backed on Windows, Mac, Linux, smart phones and other platforms. The size of recorded file depends on the web site. A typical IOMeeting takes about 1MB disk space per minute of meeting.
A: More and more sites now have streaming audio and video. Different from text and pictures, audio and video streams cannot be saved to local machine. To watch them again, you have to go online and visit that web site. For live stream, you may never be able to watch it again. WebDV is like your DV machine when strolling in the Web world. You can record everything you like at any time.
A: IOMeeting happens in a browser, so recording an IOMeeting is similar to recording any other web page. But for security and privacy, when recording an IOMeeting, WebDV has the following special features: Host's permission is required to record a meeting; All participants can see who is recording; WebDV automatically decides whether to record local microphone (local microphone is recorded if and only if the local is allowed to speak in the meeting).
A: WebDV is totally free: free to install, free to update. WebDV is safe, WebDV file is digitally signed by IOMeeting, Inc. When you download WebDV from other sites, you should check the file's digital signature, in case someone modify the program. We recommend you always download it from our site (click).
Billing Questions
A: To cancel your subscription, please send email to support@iomeeting.com. Depends on your payment method, you will get refund as follows:
Pay By Month: You get refund for the months that you haven't used. The monthly cut off date is your signing up date;
Pay By Year: You pay as monthly price for the months you used. You get refund for the rest;
Pay By Minute: You get full refund of all the unused money in your account.
Pay By Month: You get refund for the months that you haven't used. The monthly cut off date is your signing up date;
Pay By Year: You pay as monthly price for the months you used. You get refund for the rest;
Pay By Minute: You get full refund of all the unused money in your account.
A: After we receive your payment, your account information will be updated within one business day.
A: Yes. We will send you a receipt. If you need additional receipt, please contact us.
If you cannot find the answer to your question here, please try our Flash Demo or User's Guide.